Our Principles and Guidelines of Service Delivery
Our service recognises and understand the importance of enforcing non-discriminatory and unbiased practices are implemented within the framework of Shukran Services to ensure no individual is neglected. To achieve this to a high extent, we include Aboriginal and Torres Strait Islanders (ATSI) and Culturally and Linguistically Diverse (CALD) people. By doing so, Shukran Services is able to show their support and dedication to the ATSI and CALD community.
We facilitate, recognise and understand the importance of ensuring the principles of service delivery are thoroughly implemented within the practices of Shukran Services. By doing so, Shukran Services and its workers provide the most effective delivery of quality care to all participants, while encouraging independence and the development of skills.
To identify the specific needs, wants and requirements of the individual, our services utilise a specific approach that focuses on the strengths of the participants. This ensures participants recognise and understand the importance of kindship and family. The participants needs, aspirations, abilities and level of independence become clear and evident as a result of utilising this approach. Workers of Shukran Services will guide participants development of individuality by undertaking regular reviews on the participants progress and developing new plans to improve. These will be monitored through regular assessments.